Keeping AI Products Human-Centered

Users should understand what the system is helping with, what information it used, and what they can do when the result is wrong.

A human-centered approach does not mean removing automation. It means choosing where automation helps and where people should remain able to review, correct, or override it.

Good digital work keeps learning after launch. The ideas in this article are starting points for a conversation about the people, workflows, and outcomes behind your product.