Designing Empty States That Help

An empty screen should answer why it is empty, whether that is expected, and what the person can do next. This is especially important in dashboards, search, inboxes, and admin tools.

Clear empty states reduce uncertainty and make a product feel more considerate before a user has created any data.

Good digital work keeps learning after launch. The ideas in this article are starting points for a conversation about the people, workflows, and outcomes behind your product.